Building Brand Ambassadors from the Inside Out
What does your company stand for? More importantly, if you asked your employees that question, what kind of answers do you think you’d get? How different would those answers would be? A 2016 Gallup survey found that only 22% of employees felt that leadership had a clear direction for their company, and even fewer thought that their company communicates effectively with its employees.
You spend a lot of time creating marketing campaigns for your customers, but how much time do you spend creating inward facing marketing to help your employees become ambassadors for your company and brand? Your employees are an important audience; maybe your most important. To build strong and meaningful connections, it’s equally important to find a sustainable approach to communicating them.
So how do you do this? The first thing is to look at your current communications. If it’s mostly administrative communication, employees will eventually tune out. You also need to communicate things that are creative, fun, unexpected and even inspiring.
Think about the magic ingredient that makes your company special and define it for everyone. Talk about your company’s purpose, your ambitions and the behaviors that are important to your team of employees. Then:
- Let your people know how you’re performing as a company
- Be transparent with your goals and objectives
- Share your wins
- Talk about your company culture
If you have the capacity, consider a few more in-depth tactics:
- Integrating video
- Launching an internal social network
- Including opportunities for peer to peer communication
- Increasing engagement through gamification
Try to share information that will surprise and delight your employees, and create experiences they can be a part of. If the communication you deliver has perceived value, you’ll begin to build real emotional connections; trust in leadership will go up, and your employees will be better armed to become stronger and smarter ambassadors for your brand or company.
Angela is our secret weapon. Her unique combination of talents are enhanced by her love of shaping language to cultivate substantial brand messages that truly advance our clients’ position in the marketplace. Angela is guided by an inner passion to convey information that speaks to audiences on both personal and broadly scaled perspectives. Her extensive corporate background in both public and private organizations makes her a skilled ally, adept at bridging the gap between clients and markets. She understands what motivates a client, and strives to tell their stories in ways that effectively communicate value, trust and deliver results.